Service reliability has never been so critical for business success than nowadays when customer have low acceptance for service unavailability. ​

• What it takes in the organization to get to highly reliable products? ​
• What does it mean for technology? ​
• What are key success factors? ​

In this talk, we will explore the organizational and technological requirements for achieving highly reliable products through SRE. We will also discuss the key success factors and share our experiences of implementing SRE practices in IT product organizations. By the end of this talk, attendees will gain insights on how SRE can enhance service reliability, thereby driving customer happiness and improving business success.