Krakow, Poland, 31 May - 2 June 2023

Does Site Reliability Engineering make your customer happy?
Conference (INTERMEDIATE level)
Room 4A
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Service reliability has never been so critical for business success than nowadays when customer have low acceptance for service unavailability. ​


  • What it takes in the organization to get to highly reliable products? ​
  • What does it mean for technology? ​
  • What are key success factors? ​


In this talk, we will explore the organizational and technological requirements for achieving highly reliable products through SRE. We will also discuss the key success factors and share our experiences of implementing SRE practices in IT product organizations. By the end of this talk, attendees will gain insights on how SRE can enhance service reliability, thereby driving customer happiness and improving business success.

Wojciech Zdeb
Grand Parade

Experienced people leader and manager with strong software engineering background, executive mindset, agile ways of working lover, change manager at any stage, DevOps methodology promoter, lecturer focused on building growth mindset and culture. Passionate motorcyclist, cook and guitar player.

Tomasz Manugiewicz
Grand Parade / William Hill

Tomasz Manugiewicz is the General Manager of Grand Parade Poland. An engineer at heart. A speaker by passion. He has delivered speeches at the largest European IT conferences, also as a keynote speaker. He has had presentations for brands such as Devoxx Belgium, Devoxx Poland, Agile Tour London, Agile Central Europe, DevDays Europe, and many more.

In the IT sector since 2006. He worked as an Engineering Manager and, at the beginning of his path, when he was a Java Engineer, he helped to create the first Polish online banking systems. He also worked for international global corporations, including in the banking and ICT telecom sectors.

Tomasz is an Agile enthusiast and coach - conducted his first Agile Transformation in 2009. He is a co-author of the leadership book "The LiGHT BOOK2 - Leaders' insights for leaders based on true stories". At the AGH University of Technology, he is a lecturer, supporting young engineers on their way to the world of IT.

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Venue address

ICE Krakow, ul. Marii Konopnickiej 17


+48 691 793 877


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